Field Service Management

the flexible platform for your service and field service processes

Explore fentu.io FSM's Capabilities

Empower your business with an integrated platform designed for seamless service operations.

Cases / Customer Enquiry

With fentu.io FSM, your customers – and your team – can create service cases through multiple convenient channels:

Smart Wizard directly within the FSM interface
Customer Portal for easy self-service access
QR Code Scanning linked to individual assets or equipment
Email-to-Case automation
Technicians can create new requests directly onsite via the mobile app
And more integrations tailored to your workflow

No more missed requests or scattered communication — everything lands directly in your central case queue, ready to assign and track.

Quotes

Once a case is created, you can easily generate a quote directly within fentu.io FSM — no need to switch systems.

Quotes can be connected to your existing ERP system to automatically pull in:

Product and service pricing
Customer-specific discounts
Tax rules, currencies, and more

Whether it’s a single item or a detailed multi-line quote, everything stays consistent and centralised — helping you respond faster and more accurately.

Tasks

In fentu.io FSM, tasks are smartly segmented under cases and quotes — giving your team full visibility of what needs to be done, by whom, and when.

The real power unfolds when you convert a case or quote into a work order:

All related tasks are activated and scheduled
Technicians see exactly what’s required, step by step
Materials are automatically reserved — either within fentu.io FSM or directly in your ERP system through integration

This ensures nothing is missed, materials are in place, and your field teams can start without delays.

Work Order

In fentu.io FSM, creating a work order isn’t just another task – it’s a guided, efficient process designed for speed, clarity, and precision.

Smart Wizard-Based Creation

Our intuitive Wizard walks your team through every step of turning a case or quote into a work order. Whether from the office or the field, users are guided through a structured flow that ensures no information is missed – from task assignments to asset references and material needs.

Full Transparency & Control

Each work order inherits relevant tasks from its originating case or quote. This means:

Tasks are instantly activated and scheduled
Technicians know exactly what to do, step by step
Linked materials are automatically reserved – in fentu or your ERP

ERP Integration Ready

Work orders created in fentu.io can trigger material reservations and status updates directly in your ERP system, reducing back-and-forth and preventing errors.

✅ Eliminate delays

✅ Improve first-time fix rates

✅ Empower your field team

With fentu.io’s Work Order Wizard, what used to take hours now takes minutes – giving your technicians more time to do what they do best.

Dispatch

Dispatching with fentu.io FSM is built around one goal: getting the right technician to the right job – fast. Whether you’re handling reactive service or scheduled maintenance, our tools give dispatchers everything they need to stay in control.

Work Order Wizard: Dispatch Starts at Creation

From the moment a work order is created, dispatching is seamlessly built into the process.

Assign technicians directly within the step-by-step wizard
Add and schedule individual tasks with durations and deadlines
See technician availability instantly – no need to jump between screens

With this guided approach, dispatching becomes an integrated part of your service workflow – not an afterthought.

Employee Calendar View: Plan with Confidence

Visualise your team’s workload at a glance.

Drag & drop tasks across available slots
See overlapping jobs and avoid double bookings
Filter by technician, location, or task type

Whether it’s a single-day operation or a complex multi-day deployment, the calendar view helps you plan smarter.

Map View: Location-Based Dispatching

Optimise your day by seeing exactly where your technicians and jobs are.

View all open tasks and technician locations in real time
Group nearby jobs to reduce travel time
Perfect for emergency assignments and daily route planning

The map view puts dispatchers in full control of field efficiency.

List View: Precision & Bulk Control

Prefer working with structured data? The list view lets you:

Filter and search by status, due date, priority, or technician
Bulk-assign or reschedule jobs in just a few clicks
Export or print work lists for teams or subcontractors

It’s your dispatch cockpit – clean, powerful, and customisable.

Whether you’re planning ahead or reacting fast – fentu.io FSM gives your dispatchers the tools they need to keep operations running like clockwork.

Mobile Ececution

Your technicians need more than just job details — they need a clear, guided experience that helps them get the work done right the first time.

That’s why fentu.io FSM is designed for seamless execution on Android and iOS, with a strong recommendation to use tablets, offering the best user experience in terms of visibility, workflow guidance, and input comfort. Of course, our mobile app works equally well on smartphones when needed.

Everything in One Place

Technicians can easily view:

Assigned tasks
Corresponding work orders for full process context
Customer and asset details, materials, and attached checklists

Guided Task Execution

Each technician is guided through their tasks using:

A step-by-step checklist wizard
Predefined task flows and required inputs
Integrated camera, signature, and notes
Use of pre-assigned materials or parts from their vehicle warehouse

Real-Time ERP Integration

Material usage, task completion, and asset updates all sync automatically back to your connected ERP system — no double entry required.

Automatic Reporting & Closure

Once all task steps are completed:

A structured report is generated
This includes materials used, technician notes, and customer signature
The work order is automatically closed — clean, complete, and ERP-synced

With fentu.io FSM mobile execution, your field teams stay productive, informed, and efficient — online or offline. Get more done in less time, with fewer errors, and total transparency.

AI-Powered Field Service – Smarter, Faster, More Efficient

Unlock the power of Artificial Intelligence with fentu AI, designed to enhance efficiency, automate workflows, and optimise decision-making in your field service operations. Our AI-driven tools help you stay ahead by predicting service needs, reducing manual work, and ensuring the right resources are deployed at the right time.

Predictive Maintenance –

AI analyses asset performance to forecast potential failures and schedule proactive maintenance before breakdowns occur.

Smart Scheduling & Dispatching –

Automatically assign the right technician based on skill set, location, and job priority, minimising delays and travel time.

AI-Powered Knowledge Assistant – coming soon

Technicians can access troubleshooting guides, historical service data, and step-by-step solutions instantly through AI-driven recommendations.

With fentu.io AI, your field service operations become smarter, more agile, and fully optimised, enabling faster response times, lower costs, and higher customer satisfaction.

Seamless Installation & Asset Management with fentu

Transform your installation process with fentu’s field service management solution. We don’t just install products—we convert them into assets, making future maintenance and management effortless. From logistics to execution, fentu ensures every installation is smooth, efficient, and fully traceable.

From Product to Asset –

Once installed, fentu automatically registers your products as assets, allowing you to track maintenance schedules, warranties, and lifecycle management with ease.

Smart Service Logistics –

Plan and coordinate product deliveries directly to the installation site, whether as part of the installation process or a separate task, ensuring seamless execution.

Real-Time Updates & Adjustments –

Stay agile with real-time installation updates, allowing teams to adapt to on-site changes effortlessly.

With fentu, installations are no longer a one-time task—they’re the foundation for efficient asset management and long-term service excellence.

Maintenance – Keep Your Operations Running Smoothly

With fentu.io, managing maintenance has never been easier. Our solution helps you automate service agreements into structured maintenance schedules, ensuring that equipment stays in optimal condition and unexpected downtime is minimised.

Automated Maintenance Scheduling –

Convert service agreements into planned maintenance tasks, keeping assets in top shape with proactive servicing.

Real-Time Status Updates –

Technicians can update repair progress, log issues, and attach photos or reports from their mobile devices.

Inventory & Spare Parts Tracking – Ensure that necessary parts are available when needed, reducing delays in maintenance and repair tasks.

With fentu.io, you can extend equipment lifespan, reduce operational risks, and enhance service efficiency, ensuring your business runs without interruptions.

Service – Maximise Productivity with Smart Scheduling

Efficient service management starts with optimised team schedules and streamlined resource allocation. With fentu.io, you can boost productivity, reduce admin overhead, and ensure every service task is handled efficiently.

Resource Management Made Easy –

Allocate one or more personnel, equipment, and spare parts effectively, ensuring every service job is fully prepared.

Automated Workflows –

Reduce manual admin by automating job assignments, recurring tasks, and approval processes.

Seamless History –

Technicians can access service histories, job details, and required documentation directly from their mobile devices.

With fentu.io, you eliminate scheduling bottlenecks, reduce wasted hours, and deliver exceptional service with minimal admin effort.

Field Service Integration – Connect Operations & Finance Seamlessly

Eliminate manual data entry and streamline your field service operations with seamless integration into your accounting software. With fentu.io, you ensure that every service job, invoice, and payment is accurately tracked and synchronised, giving you real-time financial visibility.

Error-Free Data Synchronisation –

Reduce manual entry and avoid discrepancies by automatically updating work orders, expenses, and billing details.

Seamless Integration with Leading Accounting Platforms –

Connect fentu with SAP, Xero, QuickBooks, Acumatica, and other ERP/accounting systems to keep financial records accurate and up to date.

Track Service Costs & Profitability –

Link time tracking, material costs, and labour expenses to each job for detailed financial insights.

With fentu.io, your field service and accounting systems work hand-in-hand, giving you financial clarity, operational efficiency, and faster payments.

Why Choose fentu FSM?

Join SMEs who trust us for their field service management needs:

✔ 100% customer retention rate since inception

✔ 180% increase in sales pipeline this year

✔ Onboarded 10 partners to support business growth

Key Capabilities of fentu FSM

✔ Scheduling & Dispatching:

Assign the right technician for every job with smart scheduling.

✔ Case Management:

Track and resolve service requests efficiently.

✔ Asset Tracking:

Monitor equipment and inventory in real time.

✔ Offline Capabilities:

Ensure technicians can work seamlessly without internet access.

✔ Field Technician App:

Manage tasks, update cases, and capture signatures on the go.