Partnership Highlight: KVP-Solution

Bringing structure and alignment to projects where service operations get complex.

About the Partner: KVP-Solution

KVP-Solution is a Germany-based consulting firm supporting companies in construction, building materials, and machinery industries.

With over 25 years of experience, they specialize in guiding complex transformation projects, with a strong focus on project management, process alignment, and change management.

KVP-Solution works closely with both end customers and system integrators to keep projects on track, reduce unnecessary complexity, and ensure business and IT teams stay aligned.

Their strength lies in structuring complex environments, especially where operations, systems, and teams need to work more closely together - bringing a practical, hands-on approach across ERP, CRM, and field service projects.

Supporting complex service environments

In industries like construction, machinery, and building materials, service operations often go beyond simple workflows.

Teams typically manage:

• multiple technicians per job

• multiple machines or assets per site

• ongoing maintenance, service, and installation work

• coordination between back office, dispatch, and field teams

Where fentu.io FSM Comes In

KVP-Solution supports the overall project structure and process alignment, while fentu.io FSM handles the execution layer (including dispatching, mobile workflows, and service tracking) all connected to the existing system landscape.

Customer highlight: Tec Supporter GmbH

“With fentu.io FSM, our technicians are well-equipped to review door histories, make informed decisions on-site, and provide immediate answers.

In a standards-driven industry, our high-quality processes and detailed service reports including QR-coded lists ensure that we consistently achieve our goal of making customers happy.”

- Patrick Bauer, Managing Director

As service operations become more complex, the need for clear structure and aligned execution continues to grow. This collaboration focuses on bringing both together, helping teams manage day-to-day operations more effectively while keeping projects on track.

References:

1. KVP- Solution – Company Overview: https://www.kvp-solution.de/

2. KVP- Solution – Company Overview: https://www.linkedin.com/company/kvp-solution/

3. fentu.io FSM: https://www.fentu.io/

4. fentu.io FSM Partnership Program - https://www.fentu.io/becomepartner

5. Tec Supporter - https://www.linkedin.com/company/tec-supporter-gmbh/